A Perspective of The Importance of Quality in Today’s IT Environment
“The practice of quality assurance is to develop, design, produce and service a quality product, which is most economical, most useful and always satisfactory to the consumer.” - K. Ishikawa
Ever since the dawn of ‘choice’ as a customer option, it is the virtue of product quality that has spelled the success and survival of every business enterprise. Business objectives are not defined by just bottom-lines as many would have us believe; rather they are based on creating and retaining satisfied customers.
Providing products and services that meet and exceed customer needs creates satisfied customers. Anticipating and delivering future needs and expectations has an impact on customer relations, particularly loyalty. In all these dynamics, quality is the primary protagonist, the vital ingredient and differentiator. Quality is also rapidly embracing the nature and degree of impact that an organization has on its stakeholders, environment and society.
I recommend this article from StickyMinds.com for more of this perspective.
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